Overview:

A senior professional with an impressive record of global change management in high-pressured, multicultural and matrix managed organizations. Possesses commercial acumen and strong planning skills. A motivational leader, demonstrating excellent relationship building and negotiation skills.

Experienced managing the project and programme delivery of Application Support, Operations, Service Desk Telecoms, and Infrastructure globally, but I have also spent time on business development, partner and contract management, logistics and financial planning.

Born and educated in the US, I have lived in Germany, Czech Republic, Hungary and Bosnia. Extensively traveled in over 28 countries. Certified at Practitioner level in Prince2 Project, Programme and Risk management.

Specialties:

Managing IT organizations. Leading project and program teams across large geographical boundaries. Applications and IT Infrastructure. Implementing major change programmes.

Style:

I  like big challenges, complicated situations that take brains, hard-work and  drive to solve involving  multinational business development, strategic projects or multi-stream programs that carry high rewards while reducing inherent risk.

As a  proven "out-of-the-box" thinker, I am able to quickly produce creative,  effective solutions to difficult problems.

Over  the years, I have moved from technical to increasingly strategic managerial roles  where an understanding of modern managerial processes, strong leadership and  sensitivity to local attitudes and culture are beneficial, always with a focus  on high customer satisfaction and the resulting increased profits that naturally  result.

As  you will find I have been successfully working in Global IT and have  considerable experience in IT management, specifically in various infrastructure  roles, including such strategic roles as, IT director, product, project and  program, and operation manager.

Years leading groups spread globally, developing and  implementing a variety strategic projects and programs of infrastructure and  customer end programs and projects with various Telcos including O2 CZ, O2 UK,  and others spread across Central and Eastern Europe, and I am extensively certified in a variety of IT  and project management specializations.

My  qualifications include: 

• Managing  Customer Services for Teradata Eastern Europe and Russia designing  strategic CRM and Business Intelligence support initiatives for over $10 million  USD yearly revenue support in over seven countries where we concentrate  primarily on Telecoms and Banking customers.
• As the CEE  Director of Customer Services., I served as the principle Project/Program  manager for all “build and run” customer installations across the area, managing  the installation and configuration of over $10 US work of projects for various  financial, insurance, telecommunication and logistics companies.  
• In  addition to my "day job", found opportunities for saving over $5M annually.  Wrote proposal that was adopted by senior management and now savings of $5-7M in  operating expenses will be spread over 40 countries  annually.
• Found,  negotiated and managed highly qualified local partners across CEE for local  support, and logistics in support of Teradata's expansion into new markets. As a  result, Teradata is now expanding in Belarus, Ukraine, Hungary, Bulgaria and Russia.
• While Product Manager developing Customer Services Marketing and Sales applications for Deutsche Post increased the revenue of the portfolio from $4 M to over $12 M between 2006 - 2007. 
• Successful  Global Infrastructure program management spanning Windows and Meta-directory, Intranet, Network, PKI and Network  Intrusion Protection Detection programs.
• Over  twelve years of project management experience with network and desktop systems  in small to large multinational environments, including seven years as an IT  Director with the US Government in Europe.
• Experienced at migrating, consolidating and integrating IT systems across  international boundaries.
• Knowledge  of the complete customer support process, including experience with the  development, implementation, and administration of highly effective IT programs.
• Skilled  leader - Former US Army Officer, graduate of the US Army Officer Staff School of  Management.
• OSG  Practitioner level Certified as Programme Manager, Prince2 Project Manager and  Risk Manager. Windows 2000 System and Networks Certified Professional and  Windows 2000 Certified Professional qualifications. Cisco trained  Administrator.

My  diversified background in delivering projects on an aggressive schedule has  prepared me for the variety of projects I will encounter with any major firm.

 I  have a hands-on, collaborative team style and the proven ability to assimilate  quickly into new situations. I am a native English speaker and my communications  and presentation skills have been well honed by my experiences. I relate well to  employees at all levels.

I am  an American citizen currently residing in Prague and would be willing to relocate for the  right opportunity. I would expect a commensurate package in line with the market  for my skills and experience. Positive and supportive recommendations are  available upon request.

Please find attached  my CV and a short list of career accomplishments.